Solutions
BPO Excellence Redefined
Our BPO services provide comprehensive customer support through various channels, including phone, email, and chat, offering human assistance. Additionally, we work closely with our clients to implement robust self-help content, cutting-edge self-service tools, and automated resolution systems.
Through the fusion of human touch with innovative technology, we ensure that customer interactions are not only resolved but transformed into positive experiences.
At Telvuka, our BPO excellence transcends the ordinary, redefining industry standards and reinforcing our dedication to empowering your business for unparalleled success.
We offer diverse training solutions at Adcorp Group, where we provide BPO qualifications in areas like Generic Management (Customer Management, Management), Banking, Market Research Analyst, Marketing, Data Research Practitioner, Contact Centre Agent, and Contact Centre Management.
Telecomms
Retailers
Insurers
Utilities
TelvukaValue Chain
Through the fusion of human touch with innovative technology, we ensure that customer interactions are not only resolved but transformed into positive experiences.
Our CoreOfferings
A trusted South African Business Process Outsourcing Contact Centre provider that offers tailored solutions to effectively enhance customer service and sales.
Listed entity – embedded Corporate Governance standards and sound Balance sheet.
Anti-Bribery and Corruption track record.
Track record for Customer Service Excellence.
Decade long industry experience and Brand strength.
Recruitment capability to attract experienced and qualified agents.
Creating opportunities in the contact centre environment.
Work readiness programs for inclusively recruited, new sector entrants.
Learnership programs.
Fit-for-purpose training for the contact centre environment.
Meaningful integration for people with disabilities.
Strong Services SETA engagement and funding mechanisms core to industry.
Adcorp is a well-known entity within the SA services market.
Telvuka is a member of BPESA and CapeBPO.
No legacy IT systems Capitalise on timing of AI integration.
Human potential augmented by technology enablement.
