Real examples of Telvuka impact across industries. Each story shows the journey: Challenge → Solution → Results, backed by metrics that matter to your business.
Finance
High-volume outbound sales while maintaining compliance
40,000
One of the 4 major financial institutions needed a partner to deliver high-volume outbound sales while maintaining compliance.
Segmentation, agent training, monitoring, performance management and optimisation over time.
Telecommunications
Above-Market Sales Performance
5,000
The client required a structured approach to data management and lead procurement to improve conversion rates.
Lead procurement, dialler strategy implementation and performance monitoring improved conversion and productivity.
Telecommunications
Uninterrupted Operations During Major Changes
6,000
Throughout 2024 and into 2025, client implemented multiple system changes across their CRM, dialling, and sales platforms.
Proactive Collaboration & Testing, Operational Readiness & Support, and Business Continuity Planning kept operations running.
Telecommunications
Through Business Intelligence Solutions
6,000
The client did not fully understand the raw data reports, that would track daily sales and performance against the established goals.
Business Intelligence and Reporting: Setup of FTP for client to drop their raw data file that would allow for more robust reporting and in-depth analysis. A daily dashboard was set up that displays operational performance.
Telecommunications
Through Enhanced Security Processes
4,000
Identity theft resulted in fraudulent applications and delivery of high-end devices. Changing of consumer contact information on their account profile resulting in fraudulent upgrade applications and incorrect delivery to incorrect person(s).
Process Mapping: Refined existing process by adding an additional security check on customer profile. All high-end applications referred to Validations Team for further review and approval before submission to warehouse for delivery.