InsightsHome » Insights3 December 2024InsightsModern Contact Centres Have Moved Beyond Traditional Call HandlingModern Contact Centres Have Moved Beyond Traditional Call Handling Contact centres have always been an essential part of the customer… Read more 11 October 2024InsightsEnhancing business agility through Business Process Outsourcing (BPO) solutionsBusiness Process Outsourcing (BPO) services play an important role in enhancing business agility by enabling companies to swiftly adapt to… Read more 2 September 2024Insights5 reasons to outsource your contact centreDigital transformation is revolutionising the customer experience, particularly in contact centres, which have become more than just support hubs; they… Read more 19 August 2024Insights7 ways to build a resilient, customer-centric contact centre teamA few short years ago, if you asked C-level leaders which key performance indicators (KPIs) determine whether a contact centre… Read more 15 July 2024InsightsHarnessing BPO for business growth and employment solutions in South Africa By: Mike O'Donoghue Many sectors in South Africa are under immense pressure. Business Process Outsourcing (BPO) is not one of… Read more 6 March 2024InsightsAdcorp Group unveils TelvukaPress release 06 March 2024, Johannesburg – Leading workforce solutions provider Adcorp Group announced the launch of a new brand, Telvuka.… Read more 26 February 2024InsightsBusiness Process Outsourcing (BPO) and the evolving role of human agentsBusiness Process Outsourcing (BPO) has supported business strategies for decades. By entrusting non-core operations to third-party service providers, companies can… Read more 23 February 2024Insights5 reasons to outsource your contact centreDigital transformation is revolutionising the customer experience, particularly in contact centres, which have become more than just support hubs; they… Read more
